Here’s the error: (Directory access error. Please make sure your user directory isn’t locked.)

Here was the solution:

     After re-encrypting the drive with BitLocker nothing changed.  It worked the same as before with my ID but not the other person’s ID.  I was able to copy the entire C:\users\%username%\Appdata\Roaming\Adobe from my profile to the new profile and then it worked.  Even though both IDs are Admins on the machine, something with my ID is a little different. So once we copied the folders from my profile to his, it worked.